Reviews for Red Rock GMC

Had routine fluid service while I waited. Everything went well. Nate was great!

good

Was very pleased with my service. Only concern would be that We had to leave the vehicle overnight but I was expecting to have the vehicle back and had to call the service desk to get an update. I would have appreciated a more proactive (call or text) to let me know instead of having to chase this down. Not a big deal but something for your consideration .

Always treat me well, Nate is great guy to have in the service department.

Great! Good customer service!

Fernando and Justin did a great job. They really put some effort into our deal and making sure all the details met our expectations. We have bought a few vehicles from them and will be back when the time is right. Thank you guys again.

I purchased my Yukon Denali XL from this dealership and have continued bringing it back for service because I wanted to maintain a good relationship with the dealer that sold me the vehicle. Unfortunately, my most recent experience was disappointing. After noticing a significant change in the way the Yukon handled bumps, I brought it in specifically concerned about the suspension. I was told the inspection found no suspension problems, but that an alignment eccentric was loose and the vehicle needed an alignment. I was then charged for that alignment despite having paid this same dealership to align the vehicle approximately 4,000 miles ago when new tires were installed. My concern is that an alignment eccentric becoming loose in only 4,000 miles raises an obvious question about either the previous alignment or why it became loose so quickly. Charging me for another alignment without really addressing that question was frustrating. More importantly, the Yukon still does not ride the way it did before this issue developed. Given that I brought the vehicle in specifically because of a noticeable change in suspension behavior, I left feeling that the inspection may not have been as thorough as the situation warranted. I’m not writing this to bash the dealership. I purchased the vehicle here, have trusted them with its service, and would genuinely prefer to continue doing business with them. But when a customer returns with a legitimate concern shortly after paying for related work, I think there should be more effort to determine why it happened before charging them to perform that work again. I’m hoping someone from the dealership will take another look at the situation and give the suspension concern the attention it deserves.

After purchase, this was a 5-star review. Fernando was great to work with. Brady in Finance was awesome, made it really easy to purchase. I was going to send everyone to this dealership. However, a week into owning my used truck, I found an oil leak that I missed on inspection. And when I went to use the warranty, I found out they had canceled it. The mechanic I took my truck to locally said this leak had been there for a while. They offer a 3,000-mile or 3-month warranty to make you feel good, but it does not cover oil leaks. I am now stuck with an issue that should have been fixed before selling the vehicle. I hope they do not spend a lot of money on those warranties. Do not buy a used car from them without having it inspected by your mechanic.

Don't buy vehicles from them. They'll leave you stranded in freezing weather after 2,500 miles, they won't be sympathetic to your situation and they don't care because they've already got their money. So who cares if your stranded and with family!! At least least you got a fancy warranty and everything that goes wrong conveniently isnt covered. They won't care because they got paid.

Fernando is amazing helped me get into a nice car and start building my credit. I would recommend him to anyone looking for a vehicle. The most comfortable I felt at any dealership in town.